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Frequently Asked Questions
Placing Order
- On the Home page, click the “Log-in” button at the top right corner of the website
- Click the “Register” button.
- Enter your email address, then click “register”.
- Open the email that we sent you then create your new password to secure your account.
- Log in to your Below SRP account
- Find the products you want to buy.
- For each selected item, specify the quantity you’d like to purchase and then click the “Add to Cart” button.
- Click on “View Cart” to review the items in your cart. If everything looks good, you can proceed directly to “Checkout.”
- You may need to enter your credentials if you’re a first-time buyer.
- Select your preferred payment method from the available options.
- Confirm your order by clicking “place order”.
Yes, you can place an order without creating an account on BSRP Market. We offer a guest checkout option that allows you to shop and make a purchase without the need for a registered account. However, we still recommend creating an account for order history tracking and faster checkout in the future.
Yes, we do have a minimum order requirement to ensure efficient processing and delivery. This requirement may vary by location, so please check the details on our website.
We offer convenient payment options for a seamless shopping experience:
e-Wallets and Cards:
- Securely checkout using Maya, Gcash, QR Ph, ShopeePay, Visa, Mastercard, JCB, or American Express.
Manual Transfer (Gcash | BDO):
- Make your payment directly into our account. Use your Order ID as the payment reference. Your order will be shipped once the funds have cleared.
PayPal:
- Easily pay using your PayPal account.
Feel free to reach out if you have any more questions or need further assistance!
Absolutely! During the checkout process, you can specify a different shipping address for your gift recipient. You can also add a personalized message.
Delivery
We strive to serve as many areas as possible. You can check if we deliver to your location by entering your shipping address during the checkout process.
Delivery fees depend on your location and the time slot you choose. You can view the delivery cost during the checkout process.
Yes, you can track your order through your account on our website. Head to our order tracking page, to see the status of your orders. We’ll provide real-time updates on the status of your delivery.
Returns
To return an item, you must first contact our customer support team at info@belowsrp.com. Our dedicated customer support will guide you through the return process.
Yes, you can request a refund for your returned products. However, our team will need to assess the condition of the item to determine if it qualifies for a refund. Once the inspection is complete, we will promptly inform you of the decision regarding your refund request.
Promotions
Yes, we regularly offer discounts and promotions. Be sure to subscribe to our newsletter and follow us on social media to stay updated on the latest deals. You can also visit our Deals of the Day page to find all the discounted items.
During the checkout process, you’ll find a field where you can enter your coupon or promo code. The discount will be applied to your order total automatically before payment.
Got more questions? Drop them here.
